These Terms and Conditions ("Terms") govern the relationship between you ("Client" or "you") and TWG Digital India Private Limited ("TravelerWe", "company", "we", or "us"). By booking any tour or service with TravelerWe, you agree to be bound by these Terms. Please read them carefully.
TWG Digital India Private Limited is a registered company under the Companies Act, 2013, with its registered office at Innov8 Solitaire Corporate Park, 7th Floor, Unit no. 1171,1172, Solitaire Corporate Park, Andheri (E), Mumbai – 400093. We offer a range of travel services, including group travel, customized trips, and backpacking and biking trips across India and international destinations.
Our services include but are not limited to:
Booking Confirmation: To secure your booking, a specified deposit must be paid at the time of booking. All quotes are tentative and subject to change based on availability and pricing at the time of the final payment. Any changes pertaining to inclusions of your booking including hotel, airlines, itinerary will be communicated to you within 72 hours (excluding Saturday, Sunday, and Public Holidays) of such change occurrence.
Payment Policy: Payments must be made according to the Payment Policy provided at the time of booking (refer to Annexure A). Accepted payment methods include credit/debit cards, bank transfers, and online payment gateways. Payments are to be made in INR, with exchange rates applied based on the prevailing Rate of Exchange (ROE) on the day of final payment.
Failure to Pay: Failure to pay the full amount by the specified due date may result in the cancellation of your booking or services, at our sole discretion.
Government Compliance: As per current Indian government regulations, a 20% TCS (Tax Collected at Source) will be applicable on payments for international travel exceeding ₹10 lakhs in a financial year.
Forfeiture Clause: Any cash deposits made without the knowledge of TravelerWe in its bank accounts against a booking will be forfeited.
Note:
Pricing Policy: Prices are based on current availability and foreign exchange rates. The final price will be confirmed at the time of booking and may be subject to change based on fluctuations.
Inclusions and Exclusions: The services included in your package will be detailed in your booking confirmation. Any services not explicitly mentioned are excluded and must be paid for separately.
Cancellation by Client: All cancellations must be submitted in writing to TravelerWe. Cancellation charges apply as per the policy provided at the time of booking (refer to Annexure A). Refunds, if applicable, will be processed within 7-10 working days.
Credit Notes: In most cases, credit notes may be provided instead of refunds.
Non-Refundable Charges: Cancellation charges are non-negotiable and non-refundable. This includes cases of visa rejection where standard cancellation policies apply.
Responsibility for Travel Documents: Clients are responsible for thoroughly reviewing all details of their travel documents, such as visas and travel insurance, before the trip commences. Any discrepancies or errors should be addressed promptly.
Modification by TravelerWe: We reserve the right to alter itineraries, accommodations, or transportation arrangements due to unforeseen circumstances, including weather conditions, political unrest, or other factors beyond our control. Any changes will be communicated promptly.
Group Tours: Group tours will operate subject to a minimum group strength of 12 full-paying passengers. If the minimum group size is not met, or due to cancellations, an alternative date or tour option may be provided. Refunds or credit notes will be issued for land portions, minus any non-refundable expenses such as visa fees.
On-Tour Changes: During the tour, itinerary changes may occur due to natural calamities or safety considerations. TravelerWe will strive to minimize any disruptions to your travel experience.
Mandatory Insurance: We strongly recommend that all clients obtain comprehensive travel insurance covering trip cancellations, medical emergencies, and loss of baggage. TravelerWe is not responsible for losses not covered by insurance.
Medical Conditions: Clients must disclose any medical conditions that may affect their ability to fully participate in the tour. TravelerWe reserves the right to request a medical fitness certificate.
Health Requirements: Clients are responsible for meeting all health requirements, including vaccinations, for their destination(s). Any existing medical conditions must be disclosed to TravelerWe prior to booking.
Safety Guidelines: Clients must adhere to all safety instructions provided during their trip. Failure to do so may result in termination of the tour without refund.
Adventure Activities: Clients participating in adventure activities do so at their own risk and must ensure they are medically fit to do so. TravelerWe is not liable for any injury or loss of life resulting from such participation.
Client Responsibility: It is the client's responsibility to obtain and maintain valid travel documents, including passports and visas. TravelerWe is not liable for any issues arising from the lack of necessary documents.
Visa Assistance: While TravelerWe may assist in the visa application process, approval of visas is at the discretion of the respective embassies or consulates.
OTB Requirement: For ECR passport holders, an OTB (OK to Board) requirement may be necessary depending on the destination.
Document Validity: Passports must be valid for at least six months from the date of return to India. For domestic travel, a government- issued ID card with a photograph is required.
Flight Delays and Cancellations: TravelerWe is not responsible for any delays, cancellations, or disruptions caused by airlines. Clients must contact the airline directly for assistance.
Baggage: TravelerWe is not liable for baggage delays or losses caused by airlines. Travelers must manage such issues directly with the airline.
Additional Airline Charges: Any increase in government taxes, airfare, fuel surcharges, or airline taxes charged by the airlines before the issuance of flight tickets will be charged extra, irrespective of the booking date.
Flight Meals: Complimentary meals on flights depend on the type of carrier booked. Low-Cost Carriers (LCC) may not include meals or water as part of the ticket price.
Check-In/Check-Out Times: Standard check-in time is 3 PM, and check-out time is 11 AM, subject to hotel policies. Early check-in or late check-out may incur additional charges.
Room Allocation: Room sizes and amenities may vary based on the destination and hotel category. Air-conditioned rooms may not be available in certain regions, such as Europe and domestic hill stations in India. Clients are responsible for any damages incurred during their stay.
Additional Hotel Charges: City tax, mini-bar usage, and room services, if applicable, must be paid directly at the hotel.
Hotel Changes: TravelerWe reserves the right to change hotels due to unforeseen circumstances. Clients will be informed of such changes as soon as possible.
Transfers: Transfers are arranged according to the itinerary and are not on a disposable basis. Clients must be punctual for all transfers as delays may affect the overall itinerary.
Sightseeing: Sightseeing activities may be subject to change or cancellation due to local conditions. No refunds or compensation will be provided for unused services.
Self-Arranged Transfers: For certain customized trips, clients may be required to arrange their own transfers to departure points. TravelerWe will provide guidance on nearby accommodation if necessary.
Third-Party Services: TravelerWe acts as an intermediary between clients and third-party service providers (hotels, airlines, transporters, etc.). TravelerWe is not liable for any loss, injury, or damage caused by these third parties.
Force Majeure: TravelerWe is not liable for any failure to perform its obligations due to events beyond its control, such as natural disasters, wars, strikes, or pandemics.
Liability for Personal Belongings: TravelerWe is not responsible for the loss of personal belongings, including passports, Aadhar cards, PAN cards, driving licenses, etc., during the tour.
Code of Conduct: Clients are expected to behave respectfully towards fellow travelers, local customs, and laws. Misconduct may result in the termination of services without a refund.
Responsibility for Damages: Clients will be held responsible for any damages or losses caused by their actions during the trip.
Data Collection: TravelerWe collects personal data to provide travel services. This data will be handled in accordance with our Privacy Policy, compliant with the Indian Information Technology Act, 2000, and GDPR for clients from the EU.
Data Sharing: Client data may be shared with third-party service providers as necessary for fulfilling the tour services.
Legal Compliance: These Terms are governed by the laws of India, including the Consumer Protection Act, 2019, and the Information Technology Act, 2000.
Complaints Procedure: If you have any complaints, please contact us immediately. We will attempt to resolve your complaint as quickly as possible.
Dispute Resolution: Any disputes arising out of these Terms shall be resolved through mediation or arbitration as per Indian law.
Jurisdiction: Any disputes arising from these Terms or related to TravelerWe's services shall be subject to the exclusive jurisdiction of the courts or similar institutions in Mumbai, India.
By booking a tour with TravelerWe, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. These Terms constitute the entire agreement between you and TravelerWe regarding your use of our services.
For any inquiries or issues, please contact our customer service team at hello@travelerwe.com or +91-8369535593. Our office hours are 10.30 AM-7.30 PM.
Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Entire Agreement: These Terms constitute the entire agreement between you and us regarding your use of our services.
Short Haul and Long Haul Destinations: Refer to the specific payment and cancellation policies outlined in Annexure A for short- haul and long-haul destinations.
International Travel Compliance: Clients must adhere to the laws and regulations of the destination country. Any fines or penalties due to non-compliance are the client's responsibility.
Customized Trips: Any changes to customized trips requested by you may incur additional costs.
Events Covered: This clause covers natural disasters, wars, strikes, pandemics, or other events beyond our control.
Rights and Obligations: In the event of a Force Majeure the following Tour Cancellation and Rescheduling policy will be applicable.
At TravelerWe, we are committed to providing seamless travel experiences. However, in the event of a tour being rescheduled or cancelled, the following terms apply:
TravelerWe shall not be held liable for any indirect travel arrangements (such as flights, visa applications, or insurance) that may be impacted due to such changes.
While we may assist in facilitating flight bookings and visa processing for some clients, please note that these services are often governed by third-party policies and are non-refundable.
Therefore, any costs incurred for flights, visas, or insurance (whether booked through TravelerWe or independently) will not be reimbursed in the event of a tour cancellation or modification.
We will, however, try our best to provide advance intimation of any known changes to your tour itinerary to help you make informed decisions.
Where applicable, TravelerWe will assist in coordinating alternate travel solutions, and may extend a credit note or partial refund for tour-specific components as per vendor policies.
Note:
For Short Haul Destination refer Short Haul payment and cancellation policy and for long haul destination refer Long Haul payment and cancellation policy.
Short Haul Destinations: Domestic Trips, Bhutan, Nepal, Sri Lanka, Thailand, Singapore, Bali, Dubai, Kazakhstan, Azerbaijan, Vietnam, Malaysia, Maldives, Mauritius and Similar.
Long Haul Destinations: Europe, UK, Scotland, Ireland, USA, Canada, Japan, South Korea, Turkey, Egypt, Australia, New Zealand, South Africa, Kenya, South America, Jordan, Israel and Similar.
| Number Of Days Prior To Tour Date |Amount need to be paid | |---|---| | At the time of booking | 25% of the full tour cost or cancellation charges whichever is higher (non-refundable and non-transferable) | | Within 45 Days from Departure Date | 50% of the Full Tour Cost or cancellation charges whichever is higher (non-refundable and non-transferable) | | Within 30 Days from Date of Departure| 75% of the Full Tour Cost or cancellation charges whichever is higher (non-refundable and non-transferable) | | 20 Days from Date of Departure| 100% of the Full Tour Cost | | Please Note: For Issuance of the Flight Tickets, we require Full Payment of Airfare | | Please Note: Non-Refundable Services in the tour package have to be paid in full at the time of Booking | | Please Note: Payment Policy is non-negotiable and have to be paid accordingly. | | Please Note: Payment Schedule may vary based on the destination and travel date (such as during any event, peak season etc.) Kindly confirm the exact payment timeline with your sales agent. |
| Number Of Days Prior To Tour Date | Cancellation Amount| |---|---| | 31 and More Days prior to the Departure Date| 20% of the Total Tour Cost | | 30 to 11 Days prior to the Departure Date | 50% of the Total Tour cost, for balance amount credit note will be given. | | 10 Days prior to the Departure Date | 100% of the full Tour cost | | Please Note: Actual Airfare Cancellation will be applicable in case of Cancellation | | Please Note: No Refund will be made against Non-Refundable Services in the Tour Package | | Please Note: Cancellation Policy is non-negotiable and 5% GST will be applicable on Total Cancellation Amount. | | Please Note: The cancellation fee may vary based on the destination and travel date (such as during any event, peak season etc.) Kindly confirm the exact cancellation timeline with your sales agent. |
| Number Of Days Prior To Tour Date | Amount need to be paid | |---|---| | At the time of booking | INR 40,000 Per Person or cancellation charges whichever is higher (non-refundable and non-transferable)| | Within 60 Days from Departure Date | 50% of the Full Tour Cost or cancellation charges whichever is higher (non-refundable and non-transferable) | | Within 45 Days from Departure Date | 75% of the Full Tour Cost or cancellation charges whichever is higher (non-refundable and non-transferable) | | 30 Days from Departure Date | 100% of the Full Tour cost| | Please Note: For Issuance of the Flight Tickets, we require Full Payment of Airfare | | Please Note: Non-Refundable Services in the tour package have to be paid in full at the time of Booking | | Please Note: Payment Policy is non-negotiable and have to be paid accordingly. | | Please Note: Payment Schedule may vary based on the destination and travel date (such as during any event, peak season etc.) Kindly confirm the exact payment timeline with your sales agent. |
| Number Of Days Prior To Tour Date | Cancellation Amount | |---|---| | 46 and More Days prior to the Departure Date| The Booking Amount is Non-Refundable, for balance amount credit note will be given. | | 45 to 31 Days prior to the Departure Date | 60% of the full Tour cost, for balance amount credit note will be given. | | 30 to 21 Days prior to the Departure Date | 80% of the full Tour cost, for balance amount credit note will be given. | | 20 Days prior to the Departure Date | 100% of the full Tour cost | | Please Note: Actual Airfare Cancellation will be applicable in case of Cancellation | | Please Note: No Refund will be made against Non-Refundable Services in the Tour Package | | Please Note: Cancellation Policy is non-negotiable and 5% GST will be applicable on Total Cancellation Amount. | | Please Note: The cancellation fee may vary based on the destination and travel date (such as during any event, peak season etc.) Kindly confirm the exact cancellation timeline with your sales agent. |